Privacy Policy

1. Introduction

Town & Country Legal Solutions Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you use our website (tandcls.co.uk) or our services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We are registered with the Information Commissioner's Office (ICO), the UK's independent authority set up to uphold information rights. Our company number is SC782723.

2. Data Controller

For the purpose of the UK GDPR, the data controller is Town & Country Legal Solutions Ltd, with its registered office at 272 Bath Street, Glasgow, Scotland, G2 4JR.

Any questions regarding this policy and our privacy practices should be sent by email to info@tandcls.co.uk or by writing to us at the address above.

3. What Information We Collect

We may collect and process the following data about you:

• Identity Data: Includes first name, last name, marital status, title, date of birth, and gender.
• Contact Data: Includes billing address, delivery address, email address, and telephone numbers.
• Financial Data: Includes bank account and payment card details for the purpose of processing payments for our services.
• Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data: Includes information about how you use our website and services.
• Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties and your communication preferences.
• Special Category Data: In the course of providing legal services, we may need to collect sensitive information about your health, family circumstances, or other personal details relevant to your case.

4. How We Collect Your Data

We use the following methods to collect data:

• Direct interactions: You may give us your Identity, Contact, and Financial Data by filling in forms on our website (such as the consultation booking form) or by corresponding with us by post, phone, email, or otherwise.
• Automated technologies or interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies and other similar technologies.

5. Lawful Basis for Processing

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Performance of a Contract: Where we need to perform the contract we are about to enter into or have entered into with you (e.g., to provide you with legal services).
• Legitimate Interest: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Legal Obligation: Where we need to comply with a legal or regulatory obligation (e.g., anti-money laundering checks).
• Consent: Where you have given us explicit consent to process your data, for example, for marketing purposes. You have the right to withdraw consent at any time.

6. How We Use Your Data

We use your information for the following purposes:

• To provide you with the estate planning services you have requested.
• To process payments and manage our accounts.
• To manage our relationship with you, including notifying you about changes to our terms or privacy policy.
• To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).
• To comply with our legal and regulatory obligations.

7. Data Sharing and Disclosure

We will never sell or rent your personal information to third parties for their marketing purposes.

We may have to share your personal data with the parties set out below for the purposes set out in this policy:

• Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors, and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance, and accounting services.
• HM Revenue & Customs, regulators, and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.
• Third-party service providers who provide IT and system administration services.
• The Office of the Public Guardian (Scotland) when registering a Power of Attorney.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. By law, we have to keep basic information about our clients (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being clients for tax purposes.

9. Your Legal Rights

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information.
• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate.
• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

10. Complaints

If you have any concerns about our use of your personal information, you can make a complaint to us at info@tandcls.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.

11. Changes to this Policy

We keep our privacy policy under regular review. Any changes we make will be posted on this page. This policy was last updated on 03 February 2026.